Image: dan / FreeDigitalPhotos.net
Everybody knows you can't judge a book by its cover....but we all do it, right? In fact, publishers spend big bucks getting the design and wording right on a book cover so it will attract people to buy it.
At CentriKid Camps, we know that first impressions matter, so we prepare for our churches before they arrive. From registration and their arrival on campus, we want them to instantly know they will be taken care of all week.
HOW YOU LOOK: We have our camp directors and assistant directors wear polo shirts for arrival day because they are 20-something's. We don't want them to be written off as 20-something's, but take seriously as leaders for the week even though the church leaders are older...some by a little, and others by A LOT!
HOW YOU RESPOND: The biggest impression is made by "how" you do something, not necessarily by "what" you do. I work with our camp directors to help them remain calm and collected when responding to tough situations. Their response will affect the camp staff and the church leaders in an instant. The first impression of panic will spread rapidly, but the impression given by a calm demeanor can spread too, and keep a situation from escalating.
Positive first impressions only last a little while ... you've gotta back it up. But negative first impressions can last forever because they end the opportunity to engage at all.