I appreciate when professionals (folks who are paid to do a job) act like professionals.  Little things go a long ways....

  1. Treat each customer like a person. not a number or worse...an annoyance.  The example here is the person at Subway who attempted to take my sandwich order while talking on the phone.
  2. Don’t go through the motions.  Airline instructions should just be pre-recorded.  Other than the occasional Southwest flight attendant who makes it fun or funny, the “watch out when opening the overhead bins” speech is just given by some bored employee going through it as fast as they can.
  3. Smile.  It makes a big difference in how you look and how you feel when you do your job.
  4. Dress the part.  If you’ve got a “uniform” then get it clean and wear it the right way.  We address this with camp staff at CentriKid.  They have a staff shirt to wear each day because it makes them noticeable, identifiable, and creates a unified look.

Whatever your job is, be professional about it and you are guaranteed to be more successful than an amateur.

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